Contracts
The Department of Veterans Affairs
Regional Rehab and Mobility are contracted to assist with the supply of equipment under the Rehabilitation Appliances Program (RAP) on behalf of the Department of Veterans Affairs (DVA) and their contractors. We provide aids and equipment that may assist entitled Veterans and entitled persons with their daily living activities.
The RAP Schedule outlines which items require prior approval, the type of assessments required, limits to quantity, duration of supply and which items health professionals may assess and prescribe.
DVA Frequently asked Questions
- Am I eligible?
You may be eligible if you have an assessed clinical need for an aid or appliance and are a:
-
Gold Card holder
- White Card holder (only for conditions accepted by DVA as related to service); or
-
Veteran from an allied country (only for conditions accepted by DVA as related to service)
- What is RAP?
The Rehabilitation Appliance Program (RAP) helps eligible members of the veteran community to be independent and self-reliant in their own homes. Health care assessments and the provision of aids and appliances help to minimise the impact of disabilities, enhance quality of life and maximise independence. RAP provides equipment according to each person’s assessed clinical need as part of the overall management of their health care.
- How do I access RAP?
Your needs will be assessed by your doctor or a health professional, such as an Occupational Therapist or Physiotherapist. Their referral and prescription will be sent to us or DVA to arrange the issue of the item to you.
Please consult your Health Care Provider if you have any questions or concerns.
RAP items can be taken with you if you move from a lower level of care to a greater level of care, with the approval of your Health Care Provider. DVA will still be responsible for the repair, maintenance and replacement of these items.
- Can I get my aid or appliance delivered?
Yes, aids and appliances will be delivered to your home and the freight charges will be covered by DVA.
- What if my equipment is broken?
If your equipment is in need of repairs, please contact your healthcare professional.
- What if I no longer need my equipment?
If you do not need the equipment anymore, please contact us or your healthcare professional.
DVA Frequently Asked Questions
- Am I eligible?
You may be eligible if you have an assessed clinical need for an aid or appliance and are a:
-
Gold Card holder
- White Card holder (only for conditions accepted by DVA as related to service); or
-
Veteran from an allied country (only for conditions accepted by DVA as related to service)
- What is RAP?
The Rehabilitation Appliance Program (RAP) helps eligible members of the veteran community to be independent and self-reliant in their own homes. Health care assessments and the provision of aids and appliances help to minimise the impact of disabilities, enhance quality of life and maximise independence. RAP provides equipment according to each person’s assessed clinical need as part of the overall management of their health care.
- How do I access RAP?
Your needs will be assessed by your doctor or a health professional, such as an Occupational Therapist or Physiotherapist. Their referral and prescription will be sent to us or DVA to arrange the issue of the item to you.
Please consult your Health Care Provider if you have any questions or concerns.
RAP items can be taken with you if you move from a lower level of care to a greater level of care, with the approval of your Health Care Provider. DVA will still be responsible for the repair, maintenance and replacement of these items.
- Can I get my aid or appliance delivered?
Yes, aids and appliances will be delivered to your home and the freight charges will be covered by DVA.
- What if my equipment is broken?
If your equipment is in need of repairs, please contact your healthcare professional.
- What if I no longer need my equipment?
If you do not need the equipment anymore, please contact us or your healthcare professional.
If you would like more information, please visit the Department of Veterans Affairs website at www.dva.gov.au, speak with your healthcare professional or contact our friendly staff to discuss.
If you would like to see some of the DVA approved products that we are able to provide, please feel free to search ‘DVA’ in the search bar at the top of this page or contact us for more information.
While care has been taken to ensure that the above information is true and correct at the time of publication, changes in circumstances after the time of publication may impact on the accuracy of this information. Please refer to the DVA website or contact our team if you have any questions or concerns.
Disclaimer:
While care has been taken to ensure that the above information is true and correct at the time of publication, changes in circumstances after the time of publication may impact on the accuracy of this information. Please refer to the DVA website or contact our team if you have any questions or concerns.
